Stay focused on your Business
When your business relies on the web, you deserve a hosting partner you can rely on.
We believe the more you need technology to fuel your business, the more you need expert, caring people to be there for you. Every day, 24/7/365, our team is powering your content, commerce, and your potentiality, so you can focus on your business and reach your goals. You can count on us, leave everything to take care by us!
Our comprehensive Service Level Agreement guarantees everything from response times and hardware replacement to compensation from downtime. Not only are our 30 minutes initial response and equipment replacement guarantees some of the quickest available, they are often beaten substantially in our monthly average support statistics.
However, what attracts many users to Tomattos is the 100% compensation outlined in our SLA’s 100% uptime guarantee. That means if you experience downtime, we will credit you at 10x the amount of time you were down.
Our promise pre-order
- 24/7/365 support
- Highly-trained technicians
- Knowledgeable stuffs
- Transparent pricing
- Informative materials at your fingertips
“Our promise starts here as our knowledgeable staffs to guide you to the right technical solution; making sizing recommendations, and how you can protect your business with backups, redundancy and security.”
Our promise throughout your order
- Faster setup times for all systems
- Setup any environment you want – windows, Linux, managed, unmanaged
- Order verification directly from setup technicians
- Technical review of your hosting environment
“We’ll work with you to validate your order and communicate with you throughout the build process. We can setup the environment YOU want – Windows, Linux, Managed, Unmanaged. We verify every single installation and we track every piece of equipment used.”
Our promise during migrations
- An entire team dedicated to help you migrate your data from your current host.
- Proven migration process methods and tools
- Complimentary migrations for new server orders from cPanel to cPanel or Plesk to Plesk etc.
- Always available for free advice and can also offer custom migrations from nearly all other types of hosting and CMS systems.
“Our experts can help you migrating servers, applications, dedicated and virtual environments, and emails to our single/cluster servers without disturbing the environment.”
Our promise – security
- We identify and block cyber threat activity using threat intelligence and vulnerability management to provide advanced host and network protection
- Aggregate third party threat intelligence and security analytics to provide actionable reports
- Provide custom host vulnerability management
- Utilize industry leading network protection technology
- Assist to ensure compliance with our service
- Monitor for known and previously unknown threats
- Protect against vulnerabilities by providing prompt system patch deployment
“You can count on an around the clock security focus by a dedicated team. We work 24/7/365 to keep your servers and our network clear of security threats.”
Our promise – 24/7/365 monitoring, proactive management
- 24/7 Proactive Monitoring of services CPanel, ftp, http, MySQL, MSSQL, Ping, pop3, SMTP, RDP, SSH, DNS, Raid, Disk Usage.
- Unresponsive services are returned to a functioning state using root cause analysis by our technicians.
- Hardware Upgrades and Repair: RAM, Hard Drive, CPU, NIC, RAID Card, Chassis, PSU, Chassis Fans, Motherboard, CMOS Battery, BBU for Raid.
“We’re dedicated 24/7 to protecting your site, app and content. It’s all we do. 24/7, we’re monitoring and managing your servers and our network. And, we find and correct most issues before you will even know what has happened.”
Our promise – hardware and system restore
- 24/7 onsite staff for hardware replacement
- 30 minute hardware guarantee
“We’re always there to help you with restoration of Data, cPanel Backup, VPS, Provided Content and Rooted Server.”
Our promise when you need help
- Skilled professionals
- Proactive support & updates
- Competitive SLAs
- 24/7/365 support
- LiveChat 24/7/365
“Who’s got your back at 2 a.m.? We do! When problems arise, work with one of our Certified technicians quickly and on your first contact. We’re available to interact the way you prefer – by phone, chat or ticket. We’re all about helping you.”